RETURNS & EXCHANGES POLICY

To ensure customer satisfaction, we allow you to return your purchase within 7 days from the invoice date if they are in their original packaging.

We continuously strive to ensure that we provide all our customers with an amazing online shopping experience. We understand that in some circumstances the product delivered does not match the customer’s expectation due to numerous factors. In such instances we would be happy to have the product exchanged.

• All items needed to be in its original condition with packaging (Invoice ,etc). We would appreciate if the reason for exchange is also mentioned so that we could use the information to provide you with a greater shopping experience in your future orders with us.
• Exchanges could be made only once per order.
• All exchanges are needed to be INFORMED within 7 days of delivered date.
• The Order ID mentioned in the invoice is required for reference purposes.
• Once an exchange or a replacement has been confirmed, the order must be completed within 5 -7 working days.
• A standard delivery fees would apply based on the delivery area.

The Exchange Process

1.) Contact our company number 017-3306620/ Drop us a message on our whatsapp or Email us to dmirrorshop@gmail.com within 7 days after receiving the item.

2.) Kindly make sure that the product returned is in the same condition in which it was received, and it must include all items that were in the original package.

3.) One of our customer service representatives would get back to you with the confirmation of the exchange along with a new Order ID.

4.) We will arrange the courier to deliver your new order and you could handover the products from the previous order to the courier upon delivery. For outstation orders you are required to send out the package back to our company and upon receipt we would send out the new products requested.

5.) Upon receiving the item to our company, we will perform a quality check and ensure that the item is in its original condition.

6.) If deemed that the returned products are not in its original condition, we reserve the right to ‘blacklist’ the customer from using our ‘exchange facility’ on all prospective orders placed.

Our generous exchange policy is aimed to ensure maximum customer satisfaction whilst safeguarding our suppliers. Therefore, it’s the due responsibility of the customer as well to ensure that exchanges are not made in an abusive manner as it would only spoil the online shopping experience for everyone else.

Vouchers and Promotional Discounts

• Gift Vouchers cannot be exchanged for cash.
• Gift Vouchers can be used against full price and sale items.
• Promotional discount codes may not be used in conjunction with other offers and sale items.
• If a customer makes a return for a product they have purchased with a gift voucher a new gift voucher will be credited for that amount.

Shipping Errors or Damaged Products

In the event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace that item or accept it for a full refund at our expense.

– Once you receive the ordered product please check your items at the delivery point. Please contact us immediately if you find a damaged item and you will be able to return it or we will exchange it free of charge, by least all damages needed to be informed on the same day of receipt. We would appreciate if sufficient evidence of the damage item could be provided given that the defect is not identified at the point of delivery. Do take a video of opening the package after received as a proof of damage on good during delivery process.

– If an item is faulty, wrongly described, or different from the image shown then we will meet our legal obligation which may include refunding the purchase price and delivery charges or providing a replacement product provided the item is returned within a reasonable period of time with proof of purchase.

– Unless specified, we do not issue a warranty on any mirrors, all product related issues need to be informed within a maximum period of 3 days from the date of received the goods.